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Scandinavian Speaker - Customer Care Specialist - Phone Team

Tel Aviv, Israel | Sales/Support

Want to make an impact?

At MyHeritage you can count on working in an energetic, dynamic and international team and taking part in a true Israeli start-up success story in the heart of Tel Aviv. As a Customer Care Specialist you’ll be the ambassador to our customers, trained to be the knowledgeable point-person, educating our international users on what MyHeritage is all about. From the technical engineer who assists a customer with use of our software, online platform or mobile app, to the open-minded listener who shows empathy and responsiveness when a caller is sharing their moving family history, to the specialist who can explain DNA results based on global migration patterns. And there's so much more. Never a dull moment!

The members of the Customer Support Team are bright, articulate, and detail-oriented with a genuine desire to find solutions and delight our customers.

What you bring:

  • Scandinavian languages - native speaker 
  • Strong verbal and written English communication skills
  • Valid Israeli work permit and residing in Israel 
  • Ability and willingness to work 5 full-time shifts (both morning and evening hours) per week from our TLV office, in a hybrid model 
  • Passionate about delivering beautiful customer experiences to people all over the world, by phone and by email
  • Strong empathy and joy in helping others
  • Strong troubleshooting and problem-solving skills with a particular eye for detail
  • Excellent communication and presentation skills on the phone and by email
  • Good organizational and time management skills
  • Curiosity for continuous learning
  • Ability to thrive in a fast-paced and dynamic environment
  • A good sense of humor — our team truly likes to make work fun!
  • Experience working with customers in a customer support role — Advantage
  • Experience in family research, history and biology  — Advantage                                                                                                **Please send your application in English

 

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